Support
Something not working, or a question about record-me? Write to us — this page says what helps us find it fast.
What helps us find it
- What you did, what you expected, and what happened instead.
- Roughly when the recording was made. If a transcript will not open, its date and time is what we look it up by.
- A screenshot, if something on the screen looks wrong.
- Your iPhone model and the app version (Settings → About → Version).
Common questions
Where are my recordings?
Under Recordings in the app. Each one is kept on your phone until it has been uploaded; the colour of the row says how far it has come. Once transcribed, it is under Transcriptions — and in the Deep Thought web app, signed in with the same account.
A recording has not been uploaded.
It is still on your phone, under Recordings. Check that you are online and signed in, then open the recording and upload it from there. If that does not work, write to us and say roughly when it was made.
Do I need an account?
Yes, a Deep Thought Cloud account. You can create one in the app with Sign in with Apple or with your e-mail address.
What does it cost?
The app is free, and so is transcription. Premium is a Deep Thought Cloud plan that adds the knowledge engine.
How do I delete my account and my recordings?
In the app: Settings → Delete account. It deletes your account and everything stored with it in Deep Thought Cloud. Recordings still on your phone go when you delete them there or remove the app.
Open the web app · What Premium adds ·How deletion works · Privacy